You heard that right, when we say unlimited, we mean it! Your level of membership will dictate how many open requests and applicable time frames your account is allotted.
We work in a next business day creative round cutoff principle. Every new design request or revision will take at least 1 business day, however our standard time is 2-3 days on the BASE package. Please exercise some common sense on your expectations, for example we cannot turn a 16-page franchise brochure for 6 locations in 1 business day, so some requests may take longer than others, however you have our guarantee that your request will be worked on every day until it is complete. Most requests are delivered long before the average time. We work on a first in first out principle and our daily cutoff time is 10 am for the current day to be day 1.
Fusion Group’s unlimited graphic design services are their own department and have their own design staff, which have different workflows, so we cannot promise rush delivery beyond our standard time frames. Fusion Group USA however, can refer your request to our primary agency designers to accommodate rush requests, these projects will be an additional fee. We also upgraded turn times for an additional monthly fee.
We are proud to say that we are the only unlimited design company (that we are aware of) that is 100% American worker. Although we believe in having global resources and contacts, we founded this service to employ intelligent, creative, and professional college educated American designers. Our designers are currently located in Colorado, California, Florida and Arizona.
A good principle to live by is, if you cannot reasonably show and explain what you need in a single email or web contact form then we probably cannot accommodate under the BASE package. Please read our inclusions and exclusions list for a more detailed list of items.
Absolutely not, we hate contracts just as much as you do! We believe in earning your business and showing our clients value month after month, so every level is on a recurring, month to month agreement, and you may cancel after the first auto charge. We do however require a 30 day written cancellation notice.
You Do! You own every completed project we deliver. You even get the native design files.
The BASE service is NOT to be intended to replace your agency, or in-house designer, we have specific items we will and will not work on. The short list is we do not create logos, websites, video, or new brands.
The short answer is no. This side of our Creative Agency is not “full-service” under the BASE package. We only accept clients that can provide copy, photos and specific direction that you need for a design. Imagine us as a newly hired in-house designer, you wouldn’t just hand them the keys to your business without specific direction and reference to your company. We can however refer you to our full-service design staff to help with new brands, and other items not covered under the unlimited service.
Elementary, my dear Watson. Once you have been on-boarded, all you need to do is send us the design request via email or via your design dashboard, we will then enter your job and you will receive your initial design asap (usually 1-3 days). Once you have received your proof, then you can revise until perfection or approve as is, then off to the next project, it’s that simple.
Absolutely not! On both sides of the answer, we will never contact your client. One, our agency operates under strict confidentiality and ethical standards and will never directly compete with our agency partners and two, our design department is not authorized to speak to the general public outside of the workorder communication tools. Our staff will also only speak to the authorized users for your account. So rest assured, you’re in great hands!
Our office hours are 8am – 5pm, MST (AZ) Monday – Thursday and 8am-4pm Friday. We love our staff dearly and we give them the much needed rest they deserve, so we do not work on the weekends or any major US holiday. Our turnaround policies are as follows: Cut off times are 10 am for the current/next business day turn times and noon for all others. So if you send us a revision by 10 am on Monday we will complete your request on Tuesday by close of business day (using a 1 day turn example). If you sent the request at 10:01 am or 12:01pm respectfully, on Monday, you will now be on Tuesday’s business day, so the request will be fulfilled by Wednesday using a next day example.
Absolutely! We prefer this level of direction. The more specific you can get with your account manager, the faster and more projects you can complete in a month’s time.
Our BASE plan cover a typical non-creative companies design needs, and is perfect for any small-medium business that needs some TLC on existing graphics and/or have the need for new graphics and understand the need to consistently market their business. Our upgraded options are intended to service large corporations, businesses that have large design needs, and other creative agencies looking to have another design resource.
Absolutely, 100% No Way!!! Everything we produce is tailored specifically to your company’s brand requirements.
Once we receive your payment, you will receive a link to complete your initial brand assessment intake form (about 30 minutes to complete). Once we receive your intake form an account administrator will be in touch with you within to schedule your onboarding (about a 20-30 min call), you can also schedule a time convenient for you in the automated email you will receive after successful completion of your intake.
HAVE PRESALE QUESTIONS?
Drop us a line and we will be happy to help!
- No Contract
- # of Users
- # of Monthly Projects
- Revisions Included
- # of Brands/Companies
- Active Open Projects
- Initial Proof Time
- Revision Turn Time
- Support and Submission
- Stock Photos/Videos Included
- Custom Branded Portal with Project Automation
Unlimited Graphic Design
- 1-4 Days
- 1-2 Days
- Portal Submission and Help Desk Only
CUSTOMIZE YOUR SERVICE
$199.00 / month and a $69.00 sign-up fee