You heard that right, when we say unlimited, we mean it! Your level of membership will dictate how many open requests and applicable time frames your account is allotted.
We work in a next business day creative round cutoff principle. Every new design request or revision will take at least 1 business day, however our standard time is 3 days. Please exercise some common sense on your expectations, for example we cannot turn a 16-page franchise brochure for 6 locations in 3 business days, so some requests may take longer than others, however you have our guarantee that your request will be worked on every day until it is complete. Most requests are delivered long before the average time. We work on a first in first out principle.
Fusion Group’s unlimited design services are their own department and have their own design staff, which have different workflows, so we cannot promise rush delivery beyond our standard time frames. Fusion Group however, can refer your request to our primary agency designers to accommodate rush requests, these projects will be an additional fee.
Absolutely not, we hate contracts just as much as you do! We believe in earning your business and showing our clients value month after month, so every level is on a recurring, month to month agreement. We do however require a 14 day written cancellation notice.
You Do! You own every completed project we deliver. You even get the native design files.
This service is NOT to be intended to replace your agency, or in-house designer, we have specific items we will and will not work on. The short list is we do not create logos, websites, video, or new brands below the “Brand Champion” level. Please click here to view a complete list of inclusions and exclusions.
Our office hours are 8am – 6pm, MST (AZ) Monday – Thursday and 8am-4pm Friday. We love our staff dearly and we give them the much needed rest they deserve, so we do not work on the weekends or any major US holiday. Our turnaround policies are as follows: Cut off times are 12pm for the current business day. So if you send us a revision by 12pm on Monday we will complete your request on Tuesday by close of business day. If you sent the request at 12:01pm Monday, you will now be on Tuesday’s business day, so the request will be fulfilled by Wednesday. See the below graphic. (We need to create a turn graphic)
Absolutely! We prefer this level of direction. The more specific you can get with your account manager, the faster and more projects you can complete in a month’s time.
All of our plans cover a typical non-creative companies design needs, and is perfect for any small-medium business that needs some TLC on existing graphics and/or have the need for new graphics and understand the need to consistently market their business.
We are proud to say that we are the only unlimited design that is 100% American. Although we believe in having global resources and contact, we founded this service to employ intelligent, creative, and professional college educated Americans. Our designers are currently located in Colorado and Arizona.
No, this side of our Creative Agency is not “full-service.” We only accept clients that can provide copy, photos and specific direction that you need for a design. Imagine us as a newly hired in-house designer, you wouldn’t just hand them the keys to your business without specific direction and reference to your company. We can however refer you to our full-service design staff to help with new brands, and other items not covered under the unlimited service.
Absolutely, 100% No Way!!! Everything we produce is tailored specifically to your company’s brand requirements.
A good principle to live by is, if you cannot reasonably show and explain what you need in a single email or web contact form then we probably cannot accommodate. Please read our inclusions and exclusions list for a more detailed list of items.
Elementary, my dear Watson. Once you have been on boarded, all you need to do is send us the design request via email or your account manager, we will then enter your job and you will receive your initial design asap (usually 1-3 days). Once you have received your proof, then you can revise until perfection or approve as is, then off to the next project, it’s that simple.
Click here to sign up for the service. Once we receive your payment, you will receive a link to complete a brand assessment questionnaire. Upon receipt of your completed assessment an account administrator will be in touch with you to schedule your onboarding (about a 20-30 min call).
Sign up for one of our Graphic Design Memberships today, straight from your computer.
To foster a collaborative relationship between client and agency, Fusion Group USA offers a graphic design membership program. These memberships offer a dedicated graphic designer to work on whatever projects you may have, and with four different levels of membership we offer a plan that fits your needs and budget.
No matter the membership level you choose, you will have a dedicated designer, email support, and unlimited projects and revisions with competitive pricing and turn-around times. We also have options that feature phone and office support, next day turn times, dedicated creative teams, and royalty-free stock images. Consult the pricing table for full membership details.
No matter what your graphic design needs, Fusion Group USA has the experience and creativity to offer collaborative solutions. From business cards to web and social media graphics, custom stickers to corporate letterhead, and print advertisements to large-format banners we are ready to work with you to bring your vision to reality.
Sign up for a monthly Unlimited Graphic Design Program online today, it only takes a few minutes.