You heard that right, when we say unlimited, we mean it! Load as many projects as you can!  We will process at the bare minimum of at least 1 new job and 1 new change per work day.

We work in a next business day creative round cutoff principle. Every new design request or revision will take at least 1 business day, however our standard time is 2 days. Please exercise some common sense on your expectations, for example we cannot turn a 6-page franchise brochure for 6 locations in 1 business day, so some requests may take longer than others, however you have our guarantee that your request will be worked on every day until it is complete. Most requests are same day or next day. We work on a first in first out principle and our daily cutoff time is 10 am MST, Monday – Friday (Excluding major holidays).

Logo turntime, depending on complexity, will take between 1-4 days. Please keep in mind, with this addon, the custom illustration exclusion still applies.

Short answer is yes.  However, this program is not intended to be an emergency rush service.  All rush requests are complimentary and are subject to our workload.  Let us know if something needs a fire lit under it and we will try our best.  If not available, we can refer the request to our main agency designers for a small fee.

We are proud to say that we are the only unlimited design company (that we are aware of) that is 100% American worker. Although we believe in having global resources and contacts, we founded this service to employ intelligent, creative, and professional college educated American designers. Our designers are currently located in Colorado, California, Florida and Arizona.

A good principle to live by is, if you cannot reasonably show and explain what you need in a single email or job submission form then we probably cannot accommodate under this package. Please read our inclusions and exclusions list for a more detailed list of items.

Our office contact/submission/response hours are 9am – 4pm, MST (AZ) Monday – Thursday and 9am-3pm Friday (However we deliver jobs outside of those hours). We love our staff dearly and we give them the much needed rest they deserve, so we do not work on the weekends or any major US holiday. Our turnaround policies are as follows: Cut off times are 10 am for the current/next business day turn times and noon for all others. So if you send us a revision by 10 am on Monday we will complete your request on Tuesday by close of business day (using a 1 day turn example). If you sent the request at 10:01 am, on Monday, you will now be on Tuesday’s business day, so the request will be fulfilled by Wednesday using a next day example.

Absolutely! We prefer this level of direction. The more specific you can get with your account manager, the faster and more projects you can complete in a month’s time.

Absolutely not, we hate contracts just as much as you do! We believe in earning your business and showing our clients value month after month, so every account is on a recurring, month to month agreement, and you may cancel after the first auto charge. We do however require a 30 day written cancellation notice.

You Do! You own every completed project we deliver. You even get the native design files.

Unlike most Unlimited Graphic Design or Monthly Subscription Graphic Design companies, Fusion Group USA is a full-service advertising and creative development agency.  With the logo design add-on – it is cut and dry, and operates the same way as the other design requests, but due to the nature of logo design and the complexities that occur we need to charge a little extra.

Logo turntime, depending on complexity, will take between 1-4 days. Please keep in mind, with this add-on, the custom illustration exclusion still applies.

For the website design, we will design semi custom WordPress sites from a library of themes within 2 weeks.  So for the $1299 add-on we can deliver 2+ sites per month, this is separate from the Graphic Design, so you can continue submitting design jobs while we build your sites. Please contact us to learn more about this service add-on.

The short answer is yes, with limitations. This side of our Creative Design Agency is not “full-service”. We only accept clients that can provide copy, photos and specific direction that you need for a design. Imagine us as a newly hired in-house designer, you wouldn’t just hand them the keys to your business without specific direction and reference to your company. If you can provide direction as to what the piece is supposed to look like, then we can more than deliver.

Our program covers a typical non-design agency companies design needs, and is perfect for any small-medium (even some large enterprise) business that needs some TLC on existing graphics and/or have the need for new graphics and understand the need to consistently market their business.

Once you have been on-boarded, all you need to do is send us the design request via email or via your design dashboard, we will then enter your job and you will receive your initial design asap (usually 1-2 days). Once you have received your proof, then you can revise until perfection or approve as is, then off to the next project, it’s that simple.