Fusion Group USA, Inc. billing, payment terms, finance charge, and return policies.
Fundamental Principles
Two fundamental principles on which the client-agency-medium financial relationship is based are: 1. That Fusion Group shall finance its own service, but not the advertising or products of our clients; and 2. That Fusion Group may be held liable for payment. Therefore, the following payment principles may apply.
Payment Terms and definitions
- Due Upon Receipt– Invoices must be prepaid according to the agreed upon terms before order will commence. We will not be held liable for production delays or deadlines resulting from no payment.
- COD – COD terms must be established with a major credit card guarantee on file, if you desire to pay by check we must receive payment upon delivery. If a check is not available upon delivery we will attempt to obtain funds by charging the credit card on file. If we are unsuccessful in obtaining funds your invoice will be assessed a 12% finance charge, compounded annually, or $25, whichever is greater, per Colorado Revised Statues (§5-12-101).
- NET 15 or NET 30 – NET terms must be accompanied by a valid credit guarantee and will need to be approved by us in writing upon your company submitting a true and complete credit application. If a check has not been received by the due date we will attempt to obtain funds by charging the credit card on file. If we are unsuccessful in obtaining funds your invoice will be assessed a 12% finance charge, compounded annually, or $25, whichever is greater, per Colorado Revised Statues (§5-12-101).
PLEASE NOTE – DUE TO THE NATURE OF OUR INDUSTRY,
YOU WILL BE INVOICED UPON ORDER ACCEPTANCE, NOT ORDER DELIVERY.
Return Policies
- No cash returns.
- Customized orders are non-returnable and non-refundable.
- If you the client approve a proof, that releases all liability from Fusion Group USA, Inc.
- Reprints, returns, exchanges, and refunds are reserved solely at the discretion of Fusion Group USA, Inc. unless otherwise noted.
Collection, Service Termination and Cancellation Policies
- On payment plans that become past due, we will waive, at our sole discretion, the late fee a maximum of 2 times. If a late fee is assessed and not waived, the payment rendered on the past due amount will pay the late and finance charges first then the principle amount due second.
- If a payment plan is more than 7 days past due, the payment plan, at our sole discretion, will immediately cancel and the full amount due on the original contract will become immediately due. If this action occurs you will 30 days from the time the original payment became past due to pay the contract in full. If the payment in full is not received by our office by close of the final day, your account will be referred to for immediate legal action, including: small claims court (if amount is $7,500 or less); district court ($7,501 and greater); 3rd party collection or any combination of the three.
- If your account becomes past due, we may, at our sole discretion, suspend services immediately. If your service becomes suspended you may be assessed, at our sole discretion, a $69 reinstatement fee.
Warranty Policy
In the event that a product produced by Fusion Group USA is found to have errors with print, layout or design; and the errors are at the sole fault of Fusion Group USA, the following timeline is to be implemented when discussing discounts for reprint:
100% within 7 days of delivery/pickup of product
50% within 14 days of delivery/pickup of product
20% within 30 days of delivery/pickup of product
0% after 31+ days of delivery/pickup of product
**If reorder exceeds a 15% discount, the client is required to return any incorrect product with no more than 25% of the incorrect or damaged product missing.
Manufacturer Defect
If a product is found to be defective by the fault of the product manufacturer, then the client has no more then 60 days from the date of delivery or pickup to bring the defect to the attention of Fusion Group USA in order for any type of reprint to be considered.
Installation Defect
Fusion Group USA, when requested by the client, will install materials such as Adhesive Vinyl, Window Perforations, and various Graphics. The installation is done at the discretion of the company installer and may depend on weather and the condition of the surface to be installed upon. If all necessary conditions are found to be satisfactory and all aftercare instructions are followed by the client, Fusion Group USA will warranty the install for no more then 30 days from the date of install.
**If the material is found to be tampered with by the client or if proper aftercare is not followed, the warranty is voided.
In the event that the client chooses to self-install any product provided by Fusion Group USA, there will be no warranty issued on the product or the install.
Damage Claims
In the event any product produced by Fusion Group USA is found to have visible damage, possibly incurred through shipping or delivery, it is the responsibility of the client to report the damage to Fusion Group USA no later than 72 hours from the time of delivery or pickup in order for any reprint to be considered.
Short Count
After receipt of any printed order, the client will have no longer than 72 hours from the time of delivery or pickup to bring to the attention of Fusion Group USA any discrepancies in the quantity received versus the quantity ordered.
Proofing Errors
When a printed order is requested and that particular order requires, at any time, the Fusion Group USA Graphics Department to adjust, manipulate, update, or revise any artwork associated with the print project, the client will receive, via the Client Portal, a copy of the artwork in a proof form. It is the responsibility of the client to review the proof and either approve as is, approve with changes, or decline the proof before the project is moved forward into production. If at any time the client approves a proof but then find errors in the artwork after the physical order is received, the following timeline will be followed when discussing discounts for reprint:
50% within 7 days of delivery/pickup of product
20% within 14 days of delivery/pickup of product
10% within 30 days of delivery/pickup of product
0% after 31+ days of delivery/pickup of product
**If reorder exceeds a 15% discount, the client is required to return any incorrect product with no more than 25% of the incorrect or damaged product missing.
Promotional Product Quality
When ordering any form of promotional products from Fusion Group USA, the client has access to multiple options for any product through the fusionpromotional.com website. If at any time the client has questions or concerns about the quality of the product, it is their sole responsibility to request, through Fusion Group USA, a sample of the product. Fusion Group USA is not responsible to warranty promotional products if the client finds the overall quality to be less then satisfactory and no sample was requested prior to the order being placed.